Legal
Privacy policy
Last revised 1 January 2026
01What we collect
Account details you provide (name, email, contact phone), the submissions you open, the items described in them, declared values and return addresses. We also keep the imaging, examination notes and certificates created during grading.
02Why we hold it
To grade and return your items, to invoice and insure shipments, and to maintain the permanent register that lets any buyer verify a certificate. Register entries are retained indefinitely because a certificate is only useful if it can be checked years later.
03What we never do
We do not sell customer data, we do not share your contact details with other customers, and we do not publish your name, address or payment information in the public register. A public certificate lookup returns the item, grade, notations and date only.
04Who can see a submission
Only the account that opened it and Meridian staff working on it. Access is enforced in the application itself, not only in the interface.
05Retention and removal
Submission records are kept for seven years for insurance and dispute purposes. You may request deletion of your account details at any time; certificate entries remain, as they describe the object rather than the owner.
06Contact
Questions about this policy, or a request about your own data, go to intake@meridiangrading.com. We answer within five working days.